Customer Guarantee
At Inspire Training & Development, we are committed to providing exceptional customer service alongside your learning experiences that go beyond your expectations. We believe in the quality and effectiveness of our training programs, and we stand behind them with our customer guarantee. This guarantee is designed to give you peace of mind and confidence when choosing our services.
Our Guarantee
We guarantee that your training will be led by highly experienced instructors who are also specialists in the ESL field. Our trainers are not only skilled educators but also passionate mentors who deliver engaging, practical, and professional sessions tailored to your success.
Free Course Retake Guarantee
At Inspire, we believe in second chances for growth and improvement. If you complete any of our CPD-accredited courses and fail to meet the passing standards on the first attempt you may retake a future course for free within 12 months, until all passing standards have been achieved, reflecting our dedication to your future and success.
The free retake is subject to the following conditions:
The retake must be taken within 12 months of the original course completion date.
The retake is subject to course availability and scheduled intakes.
Participants must continue until all course passing standards have been achieved.
Passing standards are defined in the Assignments, Coursework & Standards Policy.
Up-to-Date and Industry-Relevant Content
Our accredited courses and workshops are built on a strong foundation of current, relevant and proven methodologies aligned with global industry standards. We continuously review and update course curriculums to ensure it reflects fresh industry trends and best practices, preparing you to excel in your chosen professional environment.
Interactive and Practical Learning Environment
We guarantee a dynamic, immersive experience that encourages active participation. Each session emphasises collaboration, discussion, and real-world application, enabling you to confidently transfer new skills to your professional context.
Comprehensive and Accessible Resources
We ensure easy access to all essential course materials, including manuals, handouts, and digital resources. These materials are thoughtfully designed to complement the training you receive and are to serve as a lasting reference throughout your career.
Course Deposit and Payment Validity
Course deposits are valid for 12 months from the date of deposit or full payment. Customers who do not commence their course within this period, without prior written approval from Inspire, will forfeit their deposit.
Refund and Cancellation Policy
In all circumstances, course deposits and payments are non-refundable. This includes, but is not limited to:
Change of mind.
Withdrawal from the course.
Failure to commence within the deposit validity period.
Personal circumstances prevent attendance.
Transfer Option
Due to our rigorous consultation process, we offer a transfer option in cases where a deposit or full fee has been received and you can no longer attend the training programme, then you may transfer your reserved seat to someone else within 6 months.
Request for Transfer
To initiate the transfer process, you must submit a written request to ensure we register the chosen person into our training programme. The request should clearly state the name and contact details of the transferee so that our team can carefully follow through with procedures to join a course. See below for details.
Transfer Conditions:
To Another Individual: You may transfer your enrolment to another person. The new participant must meet the course’s eligibility criteria and agree to Inspire’s Course Policy.
Transfer requests submitted more than 6 months after the original payment date may not be accepted.
Initiating Contact:
Transfers must be requested via email at hello@inspire-td.com, including your name, course details, and reason for the transfer.
All transfer requests are subject to administrative approval and course availability.
Attendance and Participation
Active participation is key to a successful learning experience. Participants must attend and actively engage in all scheduled training sessions. Your commitment to the program ensures you gain the maximum benefit from our expert instruction and resources, solidifying your employment opportunities. Attendance, assessment, and passing requirements are detailed in the Assignments, Coursework & Standards Policy.
Course Changes
Inspire Training & Development reserves the right to make reasonable changes to course schedules, trainers, venues, delivery methods, or course timetables where necessary. Where practical, participants will be informed of any changes as early as possible, and appropriate alternative arrangements will be provided where applicable.
If Inspire cancels, postpones or reschedules a course, customers will be offered a transfer to the next available intake, an alternative course (where appropriate), or another solution determined by Inspire.
Circumstances Beyond Our Control
Inspire Training & Development will not be held responsible for delays, interruptions, or changes to training caused by circumstances beyond our reasonable control. These may include, but are not limited to, natural disasters, government regulations, public health emergencies, technical failures, or other unforeseen events.
Where possible, Inspire will work with participants to minimise disruption and provide suitable alternatives.
Conclusion
At Inspire Training & Development, your growth and success are at the heart of everything we do. Our customer guarantee reflects our unwavering commitment to delivering exceptional training experiences. We are dedicated to equipping you with the skills, tools, and confidence you need to thrive in your industry. We strive to continuously improve our programmes and provide you with the knowledge and skills you need to succeed in your professional journey. Choose Inspire Training & Development, as we guarantee to help you succeed.
